Booking & Cancellation Policy

Booking Confirmation

Bookings are confirmed only after:

• payment has been successfully received (where applicable), and
• confirmation has been issued by Rouve.

Customer Cancellations

Unless otherwise stated for a specific service:

• More than 48 hours before service: Full refund, less any non-refundable third-party charges.
• Between 24 and 48 hours: 50% refund.
• Less than 24 hours: No refund, except where required by law.

Changes to Bookings

Customers may request changes subject to availability.

Additional charges may apply.

Supplier Cancellations

If a service provider cannot fulfil a booking, Rouve will:

• arrange an alternative where possible, or
• provide an appropriate refund where no suitable alternative is available.

Force Majeure

Neither Rouve nor its partners are responsible for cancellations resulting from events beyond reasonable control, including:

• natural disasters,
• airline disruptions,
• government restrictions,
• strikes,
• civil unrest,
• pandemics,
• airport closures.

Refund Processing

Approved refunds are generally processed within 7–14 business days, depending on the payment provider.