Privacy Policy

1. Introduction

Welcome to Rouve ("Rouve", "we", "our", or "us").

Rouve is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act, 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or services.

2. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Email address
• Telephone number
• Billing information
• Travel itinerary details
• Airport and accommodation information
• Booking information
• Customer support correspondence
• Referrer profile, referral code and terms-acceptance records
• Referral link visits, attribution, booking-performance and commission records
• Identity, banking and payout information where required for a referrer payout

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website usage statistics
• Cookies and similar technologies

3. How We Use Your Information

We process your information to:

• Provide luggage transfer services
• Manage bookings
• Facilitate communication with service providers
• Process payments
• Administer referral attribution, customer discounts, commission and payouts
• Enforce one Referrer Profile per person/account and detect duplicate, self-referral or fraudulent activity
• Respond to enquiries
• Improve our website and services
• Prevent fraud
• Comply with legal obligations
• Send marketing communications where you have provided consent or another lawful basis applies

4. Legal Basis for Processing

We process personal information where:

• You have provided consent.
• Processing is necessary to perform our contract with you.
• Processing is required by law.
• Processing is necessary to protect our legitimate business interests.

5. Sharing Your Information

We may share information with:

• Airport partners
• Transportation providers
• Hotels
• Payment processors
• Technology service providers
• Professional advisers
• Regulatory authorities where legally required

We do not sell your personal information.

Referrers receive aggregated programme and commission reporting. Rouve does not disclose a referred customer's private booking, contact or payment details to the referrer. Referred customers do not receive a referrer's private contact, banking or earnings details.

6. International Transfers

Where your travel arrangements require it, your information may be transferred outside South Africa.

We will ensure appropriate safeguards are in place to protect your information.

7. Data Security

We implement reasonable technical and organisational measures to protect your information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

No online service can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

9. Your Rights Under POPIA

You may:

• Access your personal information
• Request corrections
• Request deletion where legally permissible
• Withdraw consent
• Object to certain processing
• Lodge a complaint with the Information Regulator of South Africa

10. Referral Tracking

When a visitor opens a Rouve referral URL or QR code, Rouve may store the referral code, a session identifier, timestamps, source and related technical information so the referral can be validated and linked to a later booking. A customer may also enter a referral code manually. This processing supports the requested discount, programme administration, fraud prevention and Rouve's legitimate business interests.

Referral attribution is limited to one source per booking and does not give the referrer ownership of, or access to, the customer's account or booking.

11. Direct Marketing and Referrer Sharing

Referrers act independently when sharing their link or code and must not use purchased lists, spam or unlawful electronic direct marketing. Rouve's own electronic direct marketing is sent only where consent or another lawful basis applies and includes a way to object or opt out.

12. Cookies

Our website uses cookies.

Please refer to our Cookie Policy for more information.

13. Children's Privacy

Our services are not intended for children under 18 years of age.

14. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always appear on our website.

15. Contact Us

For privacy-related enquiries:

Email: legal@rouve.co.za

If you believe your rights have been infringed, you may contact the Information Regulator (South Africa).