Legal
Privacy Policy
Effective Date: 15 July 2026
1. Introduction
Welcome to Rouve ("Rouve", "we", "our", or "us").
Rouve is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act, 2013 ("POPIA").
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or services.
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing information
- Travel itinerary details
- Airport and accommodation information
- Booking information
- Customer support correspondence
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website usage statistics
- Cookies and similar technologies
3. How We Use Your Information
We process your information to:
- Provide luggage transfer services
- Manage bookings
- Facilitate communication with service providers
- Process payments
- Respond to enquiries
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
- Send marketing communications where you have provided consent
4. Legal Basis for Processing
We process personal information where:
- You have provided consent.
- Processing is necessary to perform our contract with you.
- Processing is required by law.
- Processing is necessary to protect our legitimate business interests.
5. Sharing Your Information
We may share information with:
- Airport partners
- Transportation providers
- Hotels
- Payment processors
- Technology service providers
- Professional advisers
- Regulatory authorities where legally required
We do not sell your personal information.
6. International Transfers
Where your travel arrangements require it, your information may be transferred outside South Africa.
We will ensure appropriate safeguards are in place to protect your information.
7. Data Security
We implement reasonable technical and organisational measures to protect your information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
No online service can guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
9. Your Rights Under POPIA
You may:
- Access your personal information
- Request corrections
- Request deletion where legally permissible
- Withdraw consent
- Object to certain processing
- Lodge a complaint with the Information Regulator of South Africa
10. Cookies
Our website uses cookies.
Please refer to our Cookie Policy for more information.
11. Children's Privacy
Our services are not intended for children under 18 years of age.
12. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always appear on our website.
13. Contact Us
For privacy-related enquiries:
Email: privacy@rouve.co.za
If you believe your rights have been infringed, you may contact the Information Regulator (South Africa).
