Legal
Terms & Conditions
Last updated: July 2026
1. Service overview
ROUVE provides luggage transfer services between South African airports and our customers' residences or hotels, as well as secure bag storage during layovers. By making a booking you agree to these Terms & Conditions.
2. Bookings & payment
All bookings are made through the ROUVE platform. Prices are quoted in South African Rand (ZAR) and calculated per bag based on size, plus any specialty items. Payment is required to confirm your booking. A verification code and QR token are issued for each booking.
3. Cancellations & refunds
You may cancel a booking before it has been collected or confirmed. Cancellations made in advance are eligible for a refund in line with our refund policy. Once a transfer is in transit or storage has begun, the service is considered delivered and is non-refundable.
4. Amendments
Active bookings may be amended up until the booking reaches a delivered or picked-up status. After that point, no further changes can be made to the booking.
5. Baggage & restricted items
Customers must declare all bags and specialty items accurately at the time of booking. We do not transport illegal, hazardous, or perishable goods. We reserve the right to refuse items that pose a safety risk.
6. Identification & verification
At handover, the customer must share the booking verification code with our driver or staff. The QR code may be scanned to confirm collection and delivery. This protects both parties and ensures the right bags reach the right person.
7. Liability & insurance
All luggage in our care is insured against loss and damage during the transfer or storage period. Our liability is limited to the declared value of the items and the terms of our insurance policy. We are not liable for wear and tear, pre-existing damage, or items not declared at booking.
8. Delays & flight changes
Customers should notify ROUVE of any flight delays or schedule changes as soon as possible. While we strive to align service with your schedule, we are not liable for delays caused by factors outside our control, including severe weather or airport disruption.
9. Service areas
ROUVE operates at selected South African airports and surrounding areas. Service availability and timing depend on location and will be confirmed at the time of booking.
10. Limitation of liability
To the fullest extent permitted by law, ROUVE's total liability arising out of any booking is limited to the amount paid for that booking. We are not liable for indirect or consequential losses.
11. Contact
For questions about these terms or our services, contact ROUVE at support@rouve.co.za.
